Delivery

How and when we deliver

All orders are delivered by GLS courier throughout the Republic of Croatia, to your home or business address. The delivery time depends on item availability, which is clearly marked on each product page:

items in stock — an automated system prepares them for dispatch as soon as the payment is confirmed (immediately for cards, from the visible payment for bank transfers), and in more than 95% of cases GLS delivers the very next working day*;
backorder items — items not currently in stock are ordered for you; delivery within 10–12 working days.

An order containing both in-stock and backorder items ships in two parcels: in-stock items right away and backordered items in a second parcel as soon as they arrive. In that case delivery is charged per parcel, which is clearly shown in the cart before you confirm the order.

* Applies to mainland deliveries; for islands, delivery follows the GLS schedule for your island.

Shipping cost

The shipping cost is calculated according to the current delivery price list shown in the cart and is clearly displayed before you confirm the order. Above a certain order value delivery is free of charge — the current threshold is also shown in the cart. Once the parcel is handed over to the courier you will receive a notification, and GLS will also notify you of the delivery by SMS or e-mail.

Payment

Bank transfer

After placing the order you receive payment instructions by e-mail with all the details: IBAN, payment model, reference number and amount. The instructions also include a HUB3 2D barcode — simply scan it in your bank's mobile app and all payment details are filled in automatically, with no retyping. The order goes into processing as soon as the payment is visible on our account, usually the same or the next working day.

Card payment

Online card payments are handled by Stripe, one of the world's leading payment providers. After you confirm the order we redirect you to Stripe's secure payment page; you enter your card details directly with Stripe and we never have access to them at any point. After a successful payment the order goes into processing immediately.

R1 invoices for companies

Business customers simply enter their OIB tax number and company name at checkout — we issue the invoice as R1, with VAT correctly itemised. By default all prices in the shop are displayed excluding VAT (you can switch the display to prices including VAT), and VAT of 25 % is added at checkout.

Order tracking

We keep you informed by e-mail at every step: order confirmation with your order number, payment instructions (for bank transfers), payment confirmation and a dispatch notification. You can also check the status of your order at any time by writing to info@promotekstil.hr with your order number, or by calling +385 91 612 2823.

Receiving and checking your parcel

Please check that the parcel is undamaged when you receive it. Report visible damage to the packaging to the courier immediately upon receipt, and notify us of any problem with the contents (damaged item, wrong size or colour) at info@promotekstil.hr — we will resolve it quickly and without complications. Details of your rights as a customer can be found in our Terms of Use and Sale.